Politique d’expédition

At GuangCraft, every order is carefully inspected and securely packaged before shipment. We work with international shipping partners to deliver your order safely and reliably.

1. Shipping Origin

All GuangCraft products are shipped from Mainland China.

Orders are normally processed and prepared for shipment within 2–4 business days, excluding public holidays.

Once your order has been dispatched, tracking information will be provided by email where available.

2. Free Standard Shipping

Free standard shipping is included on all GuangCraft products.

There is no separate standard shipping charge for your order.

For selected destinations, expedited shipping may be available for an additional fee.

3. Delivery Times

For the United States and most EU countries, standard delivery typically takes approximately 7–15 business days after dispatch.

The estimated timeframe from order placement is therefore:

Order processing: 2–4 business days
Transit: approximately 7–15 business days after dispatch

Delivery times are estimates and may vary due to customs clearance, carrier operations, weather, public holidays, remote destinations, or other circumstances beyond our reasonable control.

4. Expedited Shipping

Expedited shipping may be available through carriers such as UPS or DHL for selected destinations.

Where available, express shipping options, estimated transit times, and additional charges will be displayed at checkout.

For special shipping requirements, please contact us before placing your order.

5. Customs, Duties & Taxes

Because all products are shipped internationally from Mainland China, customs procedures, duties, VAT, import taxes, brokerage fees, or other government-imposed charges may vary depending on the destination and applicable regulations.

Any applicable customs duties, taxes, or import-related charges will be handled according to the shipping and customs arrangements applicable to your destination.

If you have questions regarding potential import requirements or charges in your country, please contact us before placing your order.

6. Order Tracking

Once your order has been dispatched, tracking information will be sent to the email address associated with your order where tracking is available.

Tracking information may take some time to become active after the package has been handed to the carrier.

If your shipment appears to be significantly delayed or tracking has not updated for an extended period, please contact us and we will assist you in checking the available shipment information.

7. Damaged During Delivery

We take particular care when packaging fragile products such as ceramics and handcrafted items.

If your order arrives damaged, please contact us within 72 hours of delivery and provide the information requested in our Return & Refund Policy.

Please retain the original packaging and damaged item until the review has been completed.

For confirmed shipping damage, we will provide an appropriate solution, which may include a replacement or refund.

8. Delivery Information

Please ensure that your shipping address, telephone number, and other delivery information are accurate when placing your order.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping or reshipping costs may apply.

If you notice an error after placing your order, please contact us as soon as possible before the order is dispatched.

9. Delivery Delays

Delivery estimates cannot be guaranteed.

Delays may occur due to customs clearance, severe weather, carrier operations, public holidays, remote destinations, or other circumstances beyond our reasonable control.

If your shipment is significantly delayed, please contact us and we will assist you with the available tracking information.