Politique de remboursement

At GuangCraft, we want you to feel confident when purchasing from us. Every item is carefully inspected and packaged before shipment, and we are committed to providing a fair and transparent after-sales experience.

Before placing an order, we encourage you to review the product details, including dimensions, materials, colors, capacity, and other specifications. If you have any questions, please contact us before purchasing.

1. Returns

You may request a return within 14 calendar days from the date your order is delivered.

To be eligible for a return, the item must be:

Unused and uninstalled
In its original condition
Undamaged and unaltered
Returned with the essential original components and accessories

For fragile or valuable products, we recommend keeping the original packaging until you are fully satisfied with your purchase.

2. Returns for Change of Mind

Returns due to a change of mind, incorrect selection, or the product not being suitable for your needs are accepted subject to the conditions above.

For these returns:

The customer is responsible for the return shipping cost.
The original outbound shipping charge, if applicable, is non-refundable.
Return shipping must be arranged using a trackable service.

Once a return request has been approved, our customer service team will provide the return instructions and designated return address.

3. Damaged in Transit

We carefully package our products for international transportation. However, fragile items may occasionally be damaged during delivery.

If your order arrives damaged, please contact us within 72 hours of delivery.

Please provide:

Your order number
Photos of the outer package
Photos of the damaged product
Photos of the internal protective packaging
A short video, where helpful

Please retain the original packaging and damaged item until the review has been completed.

For confirmed shipping damage, we will provide an appropriate solution, which may include:

A replacement at no additional cost; or
A full refund.

4. Incorrect or Defective Items

If you receive an incorrect product, or the product has a confirmed manufacturing defect, please contact us as soon as possible.

Depending on the circumstances, we may provide:

A replacement at no additional cost; or
A full refund.

Where the issue is confirmed to be our responsibility, GuangCraft will cover the necessary return or replacement shipping costs.

5. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Custom-made or personalized products
Products specially produced according to customer-requested specifications or dimensions
Products clearly identified as Final Sale before purchase
Products that have been used, installed, altered, or damaged after delivery
Products returned without essential components or accessories

6. Return Packaging

Returned items must be packaged securely and appropriately for transportation.

We recommend using the original packaging whenever possible, particularly for fragile ceramic products.

If inadequate packaging causes damage during the return shipment, the return may not be eligible for a full refund.

7. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If the return is approved, the refund will be issued to the original payment method.

Refunds are normally processed within 7–10 business days after approval. The time required for the refunded amount to appear in your account may vary depending on your payment provider or bank.

For returns due to a change of mind or other reasons not caused by a product defect or our error:

The original outbound shipping charge, if applicable, is non-refundable.
The customer is responsible for the return shipping cost.

For confirmed defective, damaged, or incorrectly shipped products, the applicable refund or replacement will be provided according to the circumstances.

8. EU Consumers

If you are a consumer in the European Economic Area, additional consumer rights may apply to your purchase, including statutory rights relating to withdrawal and the conformity of goods.

Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under applicable law.