Kontaktinformationen
We’re here to help.
If you have questions about our products, your order, shipping, returns, or anything else related to GuangCraft, please feel free to contact us.
Customer Support
Customer Support Hours
Monday–Friday
09:00–18:00 China Standard Time (UTC+8)
Excluding public holidays
Live Chat
Live chat support is available on our website during customer service hours.
We aim to respond to customer inquiries within 1 business day during normal customer service hours.
Before Your Purchase
Have a question about a product, including its dimensions, materials, colors, capacity, or other details?
We’re happy to help you make an informed decision before placing your order.
After Your Purchase
For questions about an existing order, please include your order number so that we can assist you more efficiently.
For returns, refunds, damaged products, or incorrect orders, please see our Return & Refund Policy.
For shipping and delivery information, please see our Shipping Policy.
For legal business information, please see our Legal Notice.